All orders placed on Kartizy are processed within 1–2 business days after order confirmation. Orders are not processed or shipped on Sundays or public holidays.

If we experience a high volume of orders, shipments may be delayed slightly. In such cases, customers will be notified accordingly.

Delivery Time

Once shipped, orders are typically delivered within 3–7 business days, depending on the customer's location and courier service availability.

Delivery times may vary due to factors beyond our control, including but not limited to:

• Courier service delays

• Public holidays

• Natural events or weather conditions

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during the checkout process before payment is completed.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information. Kartizy will not be responsible for orders delivered to an incorrect address provided by the customer.

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Return Policy

At Kartizy, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return under the following conditions.

Return Eligibility

Customers may request a return within 7 days of receiving the product.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.

• The product must be returned with original packaging, tags, and accessories.

• A valid proof of purchase or order confirmation must be provided.

Non-Returnable Items

Returns will not be accepted in the following cases:

• Products that have been used, damaged, or altered by the customer.

• Items returned without original packaging or tags.

• Products returned after the 7-day return period.

Return Process

To initiate a return request, please contact our support team with your order details.

Kartizy
184, Vikram Nagar Society-1
Puna Bombay Market Road
Punagam, Surat, Gujarat, India

Phone: 8460538470

Once your return request is approved, we will provide instructions for returning the product.

Refund Process

After receiving the returned item, our team will inspect the product to ensure it meets the return conditions. If approved, the refund will be processed within 5–7 business days via the original payment method.